RETURNS + EXCHANGES

We want you to feel good in your Twenty5eight.

Returns and exchange requests must be made within 14 days of delivery. Items must be unworn, unwashed, undamaged, and in their original condition with tags and packaging when applicable.

EXCHANGES

Need a different size? We’ll do our best to make it happen.

Because many Twenty5eight pieces are produced in limited quantities, exchanges are subject to availability. If your requested size or item is no longer available, store credit may be issued instead.

RETURNS + STORE CREDIT

Eligible returns may be accepted for store credit within 14 days of delivery.

Original shipping charges are non-refundable, and customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

FINAL SALE

The following are final sale and cannot be returned or exchanged:

  • Sale or clearance items
  • Gift cards
  • Items marked “Final Sale”
  • Worn, washed, altered, stained, or damaged merchandise
  • Certain limited-release or special-order items when identified as final sale on the product page

DAMAGED OR INCORRECT ORDERS

If we got something wrong, we’ll make it right.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery with your order number and photos of the item.

Twenty5eight will cover return or replacement shipping when the mistake is ours.

PREORDERS

Preorder items are produced or reserved specifically for an upcoming release and may have different fulfillment timelines.

Estimated shipping information will be provided on the product page whenever applicable. Once a preorder enters production or fulfillment, cancellation may not be available.

STARTING A RETURN

To request a return or exchange, contact:

Twenty5eight Global Enterprise LLC
Twenty5eightglobalenterprise@gmail.com

Include your order number and reason for the return or exchange.

Once your request is approved, we’ll provide return instructions. Please do not send merchandise back without contacting us first.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to an error by Twenty5eight.

We recommend using a trackable shipping service, as Twenty5eight cannot be responsible for return packages lost in transit.

Live Beyond Time.